Campus

ITS Boosts Servers for Class Registration Times

On Nov. 1, Loyola students began registration for both J-Term and spring semester classes. This means more than 15,000 students will be rushing onto LOCUS to sign up for their top class picks.

With such a high demand, many have accepted connection issues as an inevitability.

“There is no way to get around it: The Internet is slow,” said 19-year-old sophomore communications studies major George Junker.

However, Information Technology Services (ITS) has a card up its sleeve — some extra servers.

ITS brings out the servers, which are usually reserved for the department of Application Development and Systems Integration (ADSI) test new programs, to aid the regular server supply during registration. The additional storage capacity reduces lag and helps secure data from being lost for Loyola’s Wi-Fi. All of this helps LOCUS run smoother.

However, the extra servers are put back into storage after the registration period ends.

Using the extra servers year-round is both unnecessary and inefficient, according to Larry Adams, the manager of ADSI.

“It is a better use of resources when you do not need that higher level of capacity and production,” said Adams.

ITS employees received no serious complaints, such as people being unable to log onto LOCUS, during the entirety of the last year, according to a statement ITS sent to The Phoenix.

By that rubric, LOCUS’s registration period has been relatively clean.

Episodes of complete Internet breakdowns and log off scenarios have been uncommon. The last documented hiccup throughout both campuses was on Jan. 18, 2012. On that day, all of the universities’ applications, including LOCUS, were unaccessible, prompting The Phoenix to report on the incident.

When asked by The Phoenix, Adams addressed the incident. While not diving into the specifics of how the incident occurred or what is being done to prevent such an incident from repeating, he assured that the department had learned its lesson.

Nevertheless, issues outside class registration periods still persist for portions of the student population, especially during registration.

“When it comes to that exact moment a new time opens for people to start loading their classes, I’ve had LOCUS stop loading,” said junior Margot Dayton. “I’ve had to re-log in multiple times before anything has happened, which has taken probably 15 minutes.”

This delay can be the difference between getting into a required class or not. Dayton was fortunate — her required classes hadn’t been filled during her delay.

“I ended up getting the classes I needed, so it wasn’t drastic,” said the 20-year-old marketing major. “But yes, I have had some trouble getting on LOCUS before.”

Adams said those having issues with LOCUS should contact the Help Desk at the Information Commons or email helpdesk@luc.edu.

But according to Adams, students are not coming in droves to complain about issues.

“If people really feel that this is the case, students would make a call to us,” Adams said.

Senior Emmett Burns, 21, said he isn’t surprised that Adams hasn’t heard complaints.

“I think that people are less focused on figuring out why registration [isn’t working] and are trying to get their own stuff taken care of,” said the finance and management double major. “In the past, I’ve used two or three devices all at once to try to have as much control as possible.”

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